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Merchant Services




Find quick answers to your questions about our web site below...
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track the status of my recent online order?
• I was charged for my order, but the shipment never arrived. Who should I notify about this issue?
• An item is missing from my shipment. Who should I notify?
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How are shipping rates and charges determined? How can I receive an estimate for shipment of case quantities?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
Shipping Estimates, Options and Charges
• How do I request an estimate for materials and shipping?
• What are my payment choices? What is your online security policy?
• When will my order ship and what are my shipping charges? Are there any "handling and/or packaging charges applied to my order following payment authorization?
• What is the return policy? Is there a re-stocking charge? How do I report damage to my materials shipment?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Online Security
Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• I cannot add items to the shopping cart to checkout? What do I do?
• How do I contact the showroom?
• My product is missing parts.
Sales Agreements, Disclaimers & Estimates
• About Our Sales Estimate & Agreements for "Sale of Goods"
• Tile Color Disclaimer
Special Orders & Support
• Special Order FAQs and Support