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OUTSTANDING SERVICE AND ONLINE ORDERING SUPPORT!!!
We recently inquired about availability of the French Quarter Mardi
Gras 12x12 ceramic floor tile (now discontinued by Daltile of course)
from your web sales staff. Within minutes of my initial e-mail inquiry,
we received notification that a support ticket was already established
and an initial estimate was included indicating a fairly competitive
price for the some 6 cases we desperately needed to complete all of our
flooring upgrades and some minor repairs before Super Bowl Sunday.
After
dealing with other tile companies in AZ and CA to locate any remaining
pieces of the Mardi Gras tile, many aspects of the sale process (by
phone mainly) did not generate an overall positive experience. With
ItalgresUSA.com, our initial questions about the quantity we required
and the "online purchasing" method were handled with the utmost
professionalism and consideration for meeting our very tight deadline!
As a result, we would be more than happy to place our next order from
your company, and recommend ItalgresUSA.com to all of our friends and
family with French Quarter series flooring in their homes.
Mike & Glenda, (Tuscon, Arizona)
A PLEASANT EXPERIENCE WITH ITALGRES USA!!!
As a partner in a design firm, I recently inquired about placing a large-volume order for assorted sizes of French Quarter (Spicy Gumbo) tile for our client's home building project, and I want to say this has been a PLEASURE working with Italgres USA via the internet. The company's pre-sales support, online ordering capabilities, and order follow-up is impeccable. And, being in the design-build/construction industry for close to 20 years (Phoenix, Honolulu, California and Montana), you don''t find this type of communication anymore!!! I will be doing business with Italgres USA in the future!!! THANK YOU!!!
Penny, Creekside Studios (Lewistown, Montana)
ITALGRES USA...SAVED THE DAY!!!
Wow! Finally, after weeks and weeks of searching all over the country (Internet and phone), I FINALLY found a great source for Daltile French Quarter in Cobblestone and Mardi Gras to complete our flooring project. For one, the sales support, online ordering convenience, and order follow-up was outstanding!!! According to the sales agent we e-mailed, they will even ship to just about anywhere from CA to Maine! Secondly, the online purchasing procedures were very easy, secure and quick. Lastly, the people at ItalgresUSA.com were very helpful with answering our initial questions, provided a competitive sales quote (this stuff is discontinued), and even managed the entire order process over e-mail and online! THANK YOU ITALGRES USA!!!
C.J. Simpson, (Murrieta, California)
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